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What should I do when my Riverside home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your residence – and your loved ones – against the many risks you could experience, like theft, fire, and carbon monoxide leaks. Although your home might be prepared, that doesn’t automatically mean you are. Do you know what to do if your Riverside home alarm system goes off? The blasting of an alarm is often shocking, bewildering, and may incite panic. Your best bet is to stay calm and adhere to these easy guidelines.

Steps to Take When Your Home Alarm System In Riverside Goes Off

It’s a situation nobody desires to be in, but it’s also why you ordered a home alarm system from the outset. You’re roused in the wee hours of the morning with the telltale blasting of an alarm after a security sensor has been tripped. So what is your next move?

  1. Stay calm. This is easy to say but harder to do when your home security alarm is blasting, and your pulse is beating rapidly. But keeping yourself calm is the best way to appraise the situation. Avoid the impulse of trying to handle the emergency yourself instead let your monitoring specialists and first responders carry out their job.
  2. Attend to your loved ones. Your priority should be your family members and moving them out of danger. If you are dealing with a break-in, this might mean proceeding to an appointed secure area as far away from entry points as possible. It’s likely that your alarm immediately deterred the invader, but it’s always better to be safe than sorry. If there’s smoke or a blaze, you ought to exit your home right away.
  3. Remember your phone. These days, most people carry their phones with them always, but you might neglect to pick it up during a crisis. It’s a good thing to have. You’ll have the opportunity to stay connected with your monitoring professionals and get updates through your home security app.

Collaborate With Your 24-hour Monitoring Agents

Any time your home alarm system in Riverside goes off, your 24/7 monitoring specialists will instantly act. The first move is to confirm your alarm, and that includes communicating with you. The guideline they adhere to is based on the sort of emergency. To illustrate, when a medical emergency is initiated, one attempt will be made to reach you before first responders are deployed. In the event of a break-in - the most frequent type of alarm - a monitoring agent will adhere to these steps to get in touch with you:

  • An attempt will be made to contact you via the touchscreen interface. You will generally be asked for a passcode.
  • If that effort isn’t successful, a call is made to your main contact number.
  • A secondary number or your primary contact person is attempted next.
  • If there still isn’t an answer, nearby police officers are dispatched.
  • Your monitoring specialists will follow up with you again once emergency personnel are notified.

If you're not in a situation where you can interact with the monitoring team, don't worry. Help will still be sent even when you're unable to confirm the emergency.

Get protection for any crisis with a Vivint home alarm system in Riverside

Stay ready for any crisis with a contemporary home alarm system in Riverside from Vivint. Contact (951) 477-3741 to begin customizing your home’s defense today.